Policies & Privacy
Last updated: September 15, 2026
At Silverwisp Cottage, we care deeply about treating our customers, readers, and visitors with fairness, clarity, and respect. This page brings together our key policies so you can understand how your information is handled, how orders are fulfilled, and what to expect when you shop with or visit Silverwisp Cottage online.
Shipping & Fulfillment
Many Silverwisp Cottage physical products are made to order and may be fulfilled by carefully selected third‑party production partners. Processing and shipping times can vary depending on the product type, order volume, and destination. Once an order has been fulfilled and shipped, you will receive any available tracking information by email. If an item in your order ships separately, you may receive multiple tracking updates.
Returns, Refunds & Damaged Orders
We want you to be happy with your Silverwisp Cottage purchase. If you experience an issue with a physical product—such as damage in transit, a printing defect, or receiving the wrong item—please contact us as soon as possible with your order details and clear photos of the problem. We will review each situation individually and work with you to find a fair solution, which may include a replacement, store credit, or another appropriate resolution for the issue.
Digital Products
Digital products from Silverwisp Cottage are delivered electronically, such as through download links, files, or access to digital content. No physical product will be shipped for these items. Because digital content can usually be accessed or copied immediately, digital purchases generally cannot be returned or refunded once they have been accessed or downloaded, except where required by applicable law.
Payment Terms
Payments for orders placed through the Silverwisp Cottage online shop are processed securely through Wix Payments and/or other approved payment providers. We do not store full payment card details on this site. Prices, taxes, shipping rates, and available payment methods may change from time to time. Any such changes will apply to future orders and will not affect orders that have already been placed and confirmed.
Terms of Use
By browsing or using the Silverwisp Cottage website, you agree to use the site for lawful, personal, and non‑commercial purposes only, unless you have our prior written permission. Product descriptions, availability, and pricing are provided in good faith and may be updated or corrected if errors are discovered. All artwork, characters, stories, designs, and written content associated with Silverwisp Cottage are protected intellectual property and may not be copied, redistributed, or used to create derivative works without permission. Misuse of site content, including scraping, unauthorized reproduction, or misrepresentation, is not allowed.
Contact
If you have questions about these policies, your order, shipping, returns, or how your information is handled, please reach out through the Silverwisp Cottage Contact page. We do not publish a home or physical address on this site, but we will do our best to respond to your message in a timely and thoughtful way.
Privacy Policy
The detailed Privacy Policy below explains what information may be collected when you visit or use the Silverwisp Cottage website, how that information is used, and the choices you may have. For full details, please review the sections on Information We Collect & How It Is Used, Cookies and Tracking, Third‑Party Services & Links, and Your Rights & Updates to This Page.
Information We Collect & How It Is Used
Information collected through this site may include: contact details you provide (such as your name and email address), information submitted through forms or messages, email newsletter signup details, and order‑related information processed through Wix Payments and other payment providers. We may also receive limited technical information, such as IP address, device type, and general location, through cookies and analytics tools. We use this information to process and fulfill orders, respond to questions, send marketing emails when you have given consent, improve the website and offerings, and meet legal, tax, and business obligations.
Cookies and Tracking
Like many websites, Silverwisp Cottage may use cookies, pixels, and similar technologies to help the site function properly, remember your preferences, understand how visitors use the site, and support analytics or marketing tools. You can usually adjust your browser settings to manage or limit cookies, though doing so may affect how certain features of the site work.
Third‑Party Services & Links
Silverwisp Cottage may use or link to third‑party services such as Wix, payment processors, Printify, Etsy, Amazon, TikTok, and various social media platforms. These services have their own privacy policies and terms, which govern how they handle your information. We encourage you to review those policies directly when you interact with those services. We are not responsible for the content, privacy practices, or terms of third‑party websites or platforms.
Your Rights & Updates to This Page